MARK ASHLEY DESIGN — TERMS & CONDITIONS

Last updated: 1.1.2026

This Privacy Policy explains how Mark Ashley Design (“we”, “us”, “our”) collects, uses, and protects your personal data in accordance with applicable privacy laws, including the UK GDPR.

1. What Data We Collect

We may collect:

your name, email address, telephone number

project information and communications

billing information (invoices and payment records)

any information you provide through forms, email or phone

website usage data (if analytics/cookies are enabled)

2. How We Collect Data

We collect data when:

you contact us via email, phone or a website form

you request a quote or engage our services

you use our website (via cookies/analytics, where enabled)

3. Why We Use Your Data (Legal Basis)

We use your personal data to:

respond to enquiries and provide quotes (legitimate interests)

deliver services and manage projects (contract)

invoice and process payments (contract / legal obligation)

keep business records for tax and accounting (legal obligation)

improve our website and services (legitimate interests)

4. How We Store and Protect Your Data

We take reasonable steps to keep personal information secure. Data may be stored using reputable email, cloud storage, and invoicing systems.

We retain personal data only as long as necessary, including up to 6 years for financial/tax records.

5. Sharing Your Data

We may share your data with:

accountants or bookkeeping services

payment processors and banks

project-related suppliers only where necessary (e.g., for ordering or coordination)

website hosting, analytics or technology providers (where enabled)

We do not sell your personal data.

6. International Transfers

Some technology providers may store data outside the UK. Where this happens, we ensure appropriate safeguards are in place (such as recognised contractual protections).

7. Your Rights

You have the right to:

access the personal data we hold about you

request corrections

request deletion (where legally possible)

object to or restrict processing in certain cases

withdraw consent (where processing is based on consent)

To exercise your rights, contact: hello@markashleydesign.com

8. Cookies

Our website may use cookies to support basic functionality and analytics.

You can control cookies via your browser settings.

If we use non-essential tracking cookies (e.g. analytics or advertising cookies), we will request consent where required.

9. Complaints

If you believe your data has been handled improperly, you may complain to the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)

10. Contact

For privacy questions, contact:

Email: hello@markashleydesign.com

Service address: available on request